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Which American website has the easiest return policy for cosmetics?

We asked ChatGPT and Gemini this exact question in October 2026, as a shopper in the United States would. These are the stores they named, most named first.

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The stores AI named

  1. Nordstrom
  2. Sephora
  3. Ulta
  4. Nordstrom Rack
  5. Ulta Beauty
  6. Kohl's
  7. Target

From our monthly measurement for makeup in the United States. Marketplaces and platforms are left out. AI answers change; this is a snapshot, not an endorsement. How we measure.

See the full ranking for makeup ›

Other questions shoppers ask

Is AI sending these shoppers to someone else?

See the buying questions where AI names another store instead of yours, and what to change. Free, no account.

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